![]() information for the refund (they said there was no other way to do it.), and applied fees. Our fault.) It took us weeks to get the money back, after having to give them our bank acct. Dear jstultz2023, Thank you so much for sharing the review of your peaceful getaway at Secrets Playa Mujeres Golf & Spa Resort, we are very happy to read that you liked your stay at our all-inclusive and adults-only resort in the Mexican Caribbean thanks to our friendly staff, phenomenal food, and comfortable Preferred Club Master Suite Ocean View. (I guess we were so shocked about the bed bugs, that we didn't check. We also realized when we were home that the discount we are entitled to as Unlimited Vacation Club Platinum members was not applied at check out. Secrets Playa Mujeres Golf & Spa Resort: Entertainment - See 9,289 traveler reviews, 10,770 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. did we invent my husband's bites, pictures, and what the bell boy saw?). This is an adults-only property and guests. We sent emails and pictures a couple of times and got a message days after our return home, that said that they company they use "certified" that all was fine, and that there were not bed bugs. For reservations, contact the resort before arrival using the contact information on the booking confirmation. We also reported it on our check-out, with the pictures, however the "not so pleasant person" at the Unlimited Vacation club didn't seem to believe us (even with the pictures and the witness bell boy). We took pictures and showed them to the bell boy that came for our luggage. My husband had some insect bites during several days, which we thought were from his walks or a result of his 2 visits to the golf court. How can we help you Leave us your email and an agent will offer you the best option. Unfortunately we had a very unpleasant experience the morning of our departure. Secrets Playa Mujeres Golf & Spa Resort +52 9. We were grateful for Uriel at the Italian Restaurant. Secrets Playa Mujeres Golf & Spa Resort: Secrets Playa Mujeres - See 9,334 traveler reviews, 10,880 candid photos. Daniel at Oceana wonderful, also Liliana, Edher, Paulina and Salma were super nice. We were lucky to have great people at the pool ( Ross and Sarai were AMAZING), also Oscar and David were great, Katia and Emilio at the pool. Welcome to the Secrets Playa Mujeres Golf & Spa Resort in Mexico Join Danny on a tour walk though of this new resort property in glorious 4k resolution. The place is nice, but the staff makes the difference. We spent a week between christmas and new year's eve 2020. Secrets Playa Mujeres Golf & Spa Resort is located on the famous white sandy beaches of the beautiful, private area of Playa Mujeres within a safe gated.
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